KPN discriminated with its ‘Dutch only’ discount

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KPN telecom recently had a ‘50% off for 100% Dutch’ advertising campaign that got some French people living in The Netherlands properly pissed off. The French popped into a KPN store to apply for the discount and were turned away for not being Dutch, which is discriminatory and illegal on a European scale.

And, like many Dutch companies and individuals do when they mess up, they call it a ‘misunderstanding’. KPN claims that the software for its ‘Hi’ mobile phone plan had been unfortunately programmed to accept only Dutch passport numbers for ID purposes and not resident permit numbers, which is commonplace. It is sad how the sales rep thought it was normal to turn someone of another nationality down for a discount. Actually it’s scary.

I have no reason to ever do business with KPN and I think they’ve just given me another reason to make sure that’s permanent.

(Links: www.rtl.nl, ftalphaville.ft.com, Tip: Matt (thanks!) )

3 Comments »

  1. I read this on nu.nl:
    “Berichten over een speciale kortingsactie van Hi die alleen geldt voor Nederlanders klopt volgens KPN niet.”
    They say there was no advertising campaign in this way. Any proof of these advertisements ?

    http://www.nu.nl/internet/2789763/kpn-discrimineert-per-ongeluk-met-hi-abonnement.html

    Comment by Fred — April 23, 2012 @ 6:54 pm

  2. Here is more news about it http://www.rtl.nl/components/actueel/editienl/nieuws/2012/w16/hi-blundert-met-korting.xml

    Comment by Orangemaster — April 24, 2012 @ 5:10 am

  3. These dutches don’t give a shit about Europe. They also piss off EU-foreigners with the driving license.

    Comment by Dave — April 26, 2012 @ 12:08 am

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