A while back we told you about a gym that refused a man with his service dog, and now Dutch budget airline Transavia is feeling the wrath of social media for refusing two girls on board with service dogs.
The two friends were on their way to Pula, Croatia from Rotterdam with their two dogs and their foster mother, but the airline refused to board the two dogs the day before. One of the girls said that they had booked the tickets in April, and that they have it on paper – the most important condition for them to be able to go away – that Transavia was fine with having the dogs on board. The day before their departure, the airline said that the dogs would have to go in the hold, and that led to this story making the papers.
Transavia said rules have changed and that too many people ask to have their dogs on board, which they wanted to put a stop to. “Some people will be negatively affected by this”, a spokesperson said. To add insult to injury, to make up for their crappy last-minute decision, the airline decided to give them dinner coupons. Problem is, the two girls both have eating and anxiety disorders, which is why they have service dogs in the first place.
Enjoy your negative PR, Transavia.